I’m Erik, a Senior UX/Product Designer who began in digital marketing and evolved into user-centered product design. I’ve worked on both customer-facing and internal platforms, redesigning enterprise systems and launching new digital web products. My toolkit includes Figma, Sketch, Axure RP, Mural, Drupal, SharePoint and WordPress CMS platforms, HTML/CSS, Adobe CC, JIRA, Wrike, and more.
Most recently at MITRE, I led research and design for enterprise tools, websites and AI platforms, collaborating with product and engineering to improve efficiency and engagement. Before that, at State Street, I redesigned web applications for global users, helping them visualize complex financial data and streamline workflows. Across roles, I’ve applied design thinking end to end, from uncovering user needs and business goals to prototyping, testing, and iterating through agile development.
I hold a Master’s in Human Factors in Information Design, an MBA with a focus on leadership, and a Bachelor’s in Marketing. I’m passionate about turning insights into thoughtful, scalable experiences.
Projects
2025
Classified@M Product Research & Design Updates
MITRE is an organization that operates federally funded research and development centers, supporting government agencies. As part of an initiative to better support employees with security clearances, the Classified@M product team partnered with User Experience Design to improve the site’s usability and overall effectiveness. This case study showcases how research-driven design led to a more intuitive and purpose-driven user experience.
Role: Lead UX/Product Designer
Team: Product Owner, PM, Developer, Content Strategist, HF Engineer
Tools: Heuristic Review, Personas, Qualitative Research Design, Usababilty Testing, Condens, Figma, User Story Mapping, Design System
Impact Summary: Increased user engagement/awareness and improved delivery speed of virtal enterprise resources, meeting business objectives for operational effectiveness.
2023
State Street Personalized Homepage
With a growing focus on attracting and retaining Alternatives segment clients, Product Teams looked to the Digital Experience Team to identify design opportunities that would improve the My State Street (MySS) platform.
Role: Lead UX/Product Designer
Team: Business Segment Owner, Product Owners, PM, Developers, HF Researchers/Co-ops
Tools: UX Research and Design, Design Thinking, Stakeholder Interviews, Usability Sessions, Wireframing/Prototyping in Figma and Sketch, Development Documentation, Client Communication
Impact Summary: Spearheaded redesign of a core enterprise IT tool used by 650+ users, increasing engagement and task success rates through iterative testing and stakeholder alignment.
2021
Boston Children’s Hospital Mobile Patient Portal
Patients at Boston Children’s Hospital provided feedback that their patient portal was difficult to navigate and distinguish important information through visual clutter. Our challenge was to evaluate the structure and visual layout so crucial hospital information is easy to find – whenever users need it.
Overview: UX/UI Design, Prototyping, Wireframing, Interaction Design, Personas, Usability Testing, Research, Design System
Role: UX Designer
Team: Client Representative, UX Designers, Project Lead
Tools: UX/UI Design, Prototyping, Wireframing, Interaction Design, Personas, Usability Testing, Research, Design System
Impact Summary: Delivered interactive prototype of new patient portal and presented to client representatives. Presented designs that were brand aligned and met business objectives of process simplifcation, ease of use, and prioritizing crucial hospital information.
2016
Bain & Company Careers Website
JoinBain, the consultant recruitment microsite of Bain & Company, was operating on an outdated, non-responsive microsite and content platform that was not set to be upgraded for a few years. The primary goal for our design team was to find an interim solution that benefited internal marketing, recruitment and IT departments while improving the “digital” look and feel of our site for our desired consultant audience.
Role: UX/Product Designer
Team: Business Segment Owner, Product Owners, PM, Developer, Digital Marketing
Tools: UX Research and Design, Design Thinking, Stakeholder Interviews, Usability Sessions, Wireframing/Prototyping in Figma and Sketch, Development Documentation, Client Communication
Impact Summary: Owned end-to-end redesign and CMS migration of joinbain.com, improving usability and long-term maintainability of global recruiting content.
Erik Gupp UX Design 